Your practice is already operating at capacity. Every day’s schedule is jam-packed with appointments—and new patients, reschedules, and same-day emergencies. Once the Affordable Care Act takes effect in 2014, it’s quite likely that your practice will start seeing even more new patients. So with a potential patient load increase on the horizon, will your office [...]

You’ve scored a desirable location. You’ve framed and hung your stellar credentials on the wall of your office. And you’ve made sure that your waiting room is a calm and inviting space with pleasing artwork on the walls and soothing music playing softly in the background. You are now ready to receive patients, yet the [...]

Our most recent blog posts discussed the first two principle parts of the revenue cycle: setting clear expectations in the front office, followed by collecting upfront fees and accurate client documentation. In this blog post, we will discuss the final phase of the cycle, as well as the steps you can take to avoid hiring [...]

“No one told me this.” “Why do I need to fill out all of these forms?” “I thought my insurance covered this service.” If you often hear these kinds of questions and comments circulating your waiting room, then chances are your office is operating in a state of chaos and dysfunction. Just like a household [...]